Internet Speed

Network firewall or web security gateway

If the virtual lobby stays in a “connecting” state or the attendee is not able to join a session due to a “Network Error”, it could mean that the network is blocking the event IP addresses through a firewall or gateway.

Please see the following document to setup your firewall:

Click here to download InEvent’s Firewall Configuration

Using a VPN

Speakers/presenters

If a speaker or presenter, we recommend turning off your VPN.

Attendees/Viewers

If an attendee, using a VPN is possible, however, we do not recommend using Cisco VPN due to potential “connecting” issues.

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